Customers
Tanny AI Assistant
Tanny is an AI chat assistant built into SunMule. Staff and customers can open it from the header to ask questions in plain language.
Using Tanny
Select the Tanny button in the header to open the chat window, type a question and press enter. Tanny greets you by first name. Use Clear to start a new conversation.
Tanny is an assistant, not a replacement for staff judgment. For anything involving a customer's health, safety or account, check with a team member.
Customizing Tanny
Administrators can control how Tanny talks to your customers under Settings > Company > Tanny AI Assistant.
| Setting | What it does |
|---|---|
| Tone | The overall voice, for example friendly or professional. |
| Personality description | A short description of Tanny's personality. |
| Expertise areas | Topics Tanny should be strong on. Separate items with commas. |
| Restrictions | Topics Tanny should avoid. Separate items with commas. |
| Specialties | What your salon is known for, for example UV tanning, spray tanning, skincare products. Separate items with commas. |
| Appointment booking | Lets Tanny help with booking questions. |
| Product recommendations | Lets Tanny suggest products. |
| Equipment info | Lets Tanny answer equipment questions. |
| Pricing info | Lets Tanny talk about pricing. |
Turn off any feature you do not want Tanny to discuss.