Session Management

A session is one customer's use of one room. SunMule records each session's stages and timestamps and lets staff and customers review them.

Session stages

Each session moves through these stages. The session list shows a status label for each.

• Queued: The customer was added to a room's wait list.
• In delay: The session has been started and the delay is running.
• In session: The lamps are on and the session is running.
• Cool down: The post-session cooling cycle is running.
• Dirty: The room is waiting to be cleaned.
• Completed: The session is finished.

For every session SunMule stores the time it was queued, the delay time, the start time, the dirty and cool-down times and the completion time, along with the run time and, for spray booths, the spray code.

Starting a session

1. Check the customer in (staff or customer self check-in). See Booking and wait list and Customer self-service.
2. Add them to a room's wait list, or start them directly if the room is ready.
3. Adjust the delay or run time if needed.
4. SunMule starts the room's timer through the Honey Badger.

Session credits are used according to the customer's plan. Customers on a plan with a monthly session limit cannot check in once their sessions run out, until they buy a top-up or the plan renews. See Membership plans.

Where to find sessions

• Salon page > Sessions: All sessions at a salon.
• Room page > Sessions: Sessions in one room.
• Customer page > Sessions: One customer's completed check-ins.
• Customer portal > My account > Sessions: A customer's own history.

See Reporting and analytics for other ways to review activity.