SunMule Documentation

One SunMule company can have many salons. Customers, plans, products and settings are shared across the company, while rooms, equipment, stock and payments belong to each salon.

What is shared and what is per salon

Shared across the company

Customer profiles, and their plans and waivers
Plans, coupons and waivers
Vendors, equipment models, and product types
Company settings, including lifecycle emails

Specific to each salon

Name, address, hours and check-in options
Rooms, equipment and the Honey Badger
Inventory counts
Maintenance issues
Sessions, wait lists and payments
Stripe account and bank details

Adding a salon

Your plan limits how many salons you can have. See Your subscription.

Administrators add a salon under Settings > Salons, then fill in the address, hours, check-in setting, rooms and equipment. See Managing your salon. The salon's connected bank account and Honey Badger are set up with SunMule support.

Staff and salons

Each staff member is assigned to one or more salons. When someone who works at more than one salon signs in, they choose which salon to work in, and they can switch later. See Employee management.

Disabling a salon prevents staff who work only at that salon from signing in.

Customers across salons

A customer can check in at any of your salons with the same account, plan and waiver. Each customer also has a home salon, normally the closest one. See Customer profiles.

Splitting membership revenue

Under Settings > Company you can see how recurring membership payments are shared between salons:

Per-salon usage allocation off: The full membership payment goes to the customer's home salon.
Per-salon usage allocation on: SunMule allocates the payment to the salons where the customer had sessions during the billing period. A guaranteed home salon percentage goes to the home salon first.

These settings, the billing day and the price for frozen memberships are shown on the company page. Ask SunMule support to change them.

See Payment processing.