Multi-Salon Setup

SunMule's multi-salon architecture allows you to manage multiple tanning salon locations under a single tenant account. Whether you're expanding your business or managing franchise locations, SunMule provides the tools and flexibility to scale your operations efficiently.

Multi-Salon Architecture

Tenant Structure

SunMule uses a hierarchical structure to organize multi-location businesses:

Tenant Level: Your company/brand umbrella
Salon Level: Individual physical locations
User Level: Employees and customers with location-specific access

Salon Identification

Each salon location has unique identifiers:

Salon ID: Unique system identifier for internal operations
Salon Slug: Human-readable URL identifier for routing
Salon Name: Display name for customer-facing interfaces

Setting Up New Salon Locations

Basic Salon Configuration

Location Information

Salon Name: Unique name for the location
Address Details: Complete street address, city, state, and ZIP code
Geographic Coordinates: Automatic geocoding for location-based features
Contact Information: Phone, email, and operational details

Business Configuration

Operating Hours: Location-specific hours and holiday schedules
Service Types: Available services (Sun, Spray, Spa) per location
Capacity Settings: Room counts and equipment allocation
Tax Configuration: Local tax rates and compliance settings

Franchise Support

SunMule includes built-in franchise management capabilities:

Franchise Designation

Franchise Flag: Mark locations as company-owned or franchise
Franchise Owner Information: Contact and management details
Revenue Sharing: Franchise-specific commission structures
Operational Independence: Location-specific policies and procedures

Franchise Benefits

Brand Consistency: Unified branding and customer experience
Centralized Systems: Shared technology and data infrastructure
Location Flexibility: Franchise-specific customization options
Performance Tracking: Comparative analysis across franchise locations

Authentication and Access Control

SunMule's authentication system handles employees who work at multiple locations:

Initial Authentication

Email/Password Login: Standard authentication process
Location Detection: System identifies user's salon access rights
Location Selection: Multi-location users choose their working salon
Session Establishment: User session tied to selected salon location

Location Switching

Active Salon Selection: Employees can switch between authorized salons
Session Management: Seamless transitions without re-authentication
Context Preservation: Role and permission maintenance across locations
Activity Tracking: Location-specific activity logging

User Access Patterns

Single-Location Users

Automatic Assignment: Direct access to assigned salon
Simplified Login: No location selection required
Location-Specific Data: Access only to assigned salon information

Multi-Location Users

Location Selection Screen: Choose working salon after authentication
Previous Location Memory: System remembers last selected salon
Quick Switching: Administrative salon switching capabilities
Cross-Location Visibility: Access to authorized multi-location data

Location-Specific Configuration

Equipment and Room Setup

Each salon location maintains independent equipment configuration:

Room Configuration

Room Types: Sun, Spray, and Spa room designations
Equipment Assignment: Specific equipment units per room
Capacity Management: Room availability and scheduling
Maintenance Tracking: Location-specific equipment maintenance

Honey Badger Integration

Per-Salon IoT Devices: Individual Honey Badger units per location
Equipment Communication: Location-specific equipment control
Network Configuration: Salon-specific network and connectivity
API Integration: Location-based equipment API endpoints

Operational Settings

Point of Sale Configuration

Payment Processing: Location-specific merchant accounts
Tax Settings: Local tax rates and compliance requirements
Pricing Variations: Location-specific pricing and promotions
Inventory Management: Independent inventory tracking per location

Staff and Scheduling

Employee Assignment: Staff scheduling per location
Role-Based Access: Location-specific permissions and roles
Time Clock Integration: Location-based time tracking
Commission Structures: Salon-specific compensation models

Geographic Features

Location-Based Services

SunMule uses geographic data for enhanced customer experience:

Customer Location Detection

Nearest Salon Finder: Automatic closest salon identification
Distance Calculations: Real-time distance and travel time
Location Recommendations: Customer salon suggestions
Service Availability: Location-based service and capacity information

Mobile Integration

GPS Integration: Mobile app location services
Check-In Features: Location-based customer check-in
Navigation Integration: Direct navigation to salon locations
Location Verification: GPS-based employee time clock verification

Multi-Location Customer Support

Customer Flexibility

Cross-Location Memberships: Use memberships at any location
Location Preferences: Customer default and preferred locations
Visit History: Cross-location visit tracking and history
Unified Customer Profiles: Single customer record across all locations

Service Continuity

Member Benefits: Consistent membership benefits across locations
Service Standards: Standardized service quality and procedures
Customer Data: Shared customer preferences and history
Billing Integration: Unified billing across multiple locations

Location-Specific Data

Customer Lists: Location-based customer management
Employee Records: Salon-specific staff information
Inventory Tracking: Independent inventory per location
Financial Reporting: Location-specific revenue and analytics

Shared Data Elements

Customer Memberships: Cross-location membership access
Corporate Policies: Company-wide procedures and standards
Brand Assets: Shared marketing and branding materials
Training Materials: Standardized employee training resources

Performance Monitoring

Location Analytics

Individual Performance: Salon-specific performance metrics
Comparative Analysis: Cross-location performance comparison
Trend Identification: Location-specific growth patterns
Capacity Utilization: Equipment and space efficiency tracking

Operational Insights

Wait Time Analysis: Location-specific customer wait times
Service Utilization: Equipment usage patterns per location
Staff Productivity: Employee performance by location
Customer Satisfaction: Location-based customer feedback and ratings

Scalability and Growth

Adding New Locations

Streamlined Setup: Standardized new location setup process
Template Configuration: Copy settings from existing successful locations
Quick Deployment: Rapid deployment of new salon locations
Integration Testing: Comprehensive testing before location launch

Expansion Planning

Market Analysis: Geographic expansion planning tools
Capacity Forecasting: Future equipment and staffing needs
Financial Modeling: Location-specific ROI and profitability analysis
Brand Expansion: Franchise development and territory management

For assistance with multi-salon setup or franchise configuration, contact our support team through the Getting Help section.