Salon Management

Manage every aspect of your salon operations efficiently with SunMule's comprehensive management tools designed specifically for tanning salons.

Overview Dashboard

Your SunMule dashboard provides a real-time view of your salon's operations:

Daily Operations Overview

• Active Sessions - See who's currently tanning and time remaining
• Today's Appointments - Upcoming bookings and walk-in availability
• Revenue Summary - Daily, weekly, and monthly sales figures
• Equipment Status - Real-time status of all tanning beds and equipment
• Staff Activity - Who's working and their current tasks

Key Metrics

• Customer check-ins and session completions
• Revenue by service type and time period
• Equipment utilization rates
• Staff productivity and scheduling
• Inventory levels and alerts

Business Operations

Operating Hours Management

Setting Business Hours:

• Configure daily operating hours for each day of the week
• Set different hours for holidays and special events
• Manage seasonal hour changes
• Configure automatic booking cutoffs

Holiday and Event Management:

• Set up holiday schedules and closures
• Create special event hours
• Manage staff scheduling for events
• Customer notification for schedule changes

Service Management

Service Types:

• Tanning bed sessions
• Spray tanning services
• Red light therapy
• Specialty treatments
• Package deals and memberships

Pricing Configuration:

• Set individual session prices
• Create package pricing tiers
• Configure membership rates
• Set up promotional pricing
• Manage seasonal pricing changes

Location Management

Single Location:

• Salon information and branding
• Local settings and preferences
• Staff and equipment management
• Local customer base management

Multi-Location:

• Centralized oversight of all locations
• Individual location customization
• Cross-location customer access
• Unified reporting and analytics

Financial Management

Revenue Tracking

Daily Sales:

• Real-time sales monitoring
• Payment method breakdown
• Service type performance
• Staff sales performance

Reporting Period:

• Daily, weekly, monthly, and annual reports
• Custom date range analysis
• Year-over-year comparisons
• Trend analysis and forecasting

Payment Processing

Point of Sale Integration:

• Credit/debit card processing
• Cash transaction recording
• Gift card and loyalty program management
• Refund and void processing

Membership Billing:

• Automated recurring billing
• EFT/ACH payment processing
• Failed payment management
• Billing dispute resolution

Financial Reporting

Standard Reports:

• Daily sales summary
• Monthly financial statements
• Tax reporting assistance
• Payment method analysis

Custom Analytics:

• Customer lifetime value
• Service profitability analysis
• Seasonal trend identification
• ROI on marketing campaigns

Performance Analytics

Business Intelligence

Customer Analytics:

• Customer acquisition trends
• Retention rate analysis
• Average customer value
• Visit frequency patterns

Operational Analytics:

• Equipment utilization rates
• Peak hour identification
• Staff productivity metrics
• Service delivery efficiency

Financial Analytics:

• Revenue per customer
• Profit margin analysis
• Cost center performance
• Budget vs. actual tracking

Reporting Tools

Automated Reports:

• Daily operational summaries
• Weekly performance reports
• Monthly financial statements
• Annual business reviews

Custom Reports:

• Build reports for specific metrics
• Schedule automatic delivery
• Export data for external analysis
• Share reports with stakeholders

Quality Control

Service Standards

Service Quality Monitoring:

• Customer feedback tracking
• Service delivery consistency
• Staff performance evaluation
• Equipment performance monitoring

Quality Assurance:

• Regular equipment maintenance tracking
• Staff training compliance
• Safety protocol adherence
• Customer satisfaction surveys

Compliance Management

Safety Regulations:

• Equipment safety compliance
• Staff safety training
• Customer safety protocols
• Emergency procedure management

Business Compliance:

• License and permit tracking
• Insurance requirement management
• Health department compliance
• Industry regulation adherence

Marketing and Promotions

Customer Communication

Automated Messaging:

• Appointment reminders
• Membership expiration notices
• Promotional announcements
• Birthday and special occasion messages

Marketing Campaigns:

• Email marketing integration
• SMS campaign management
• Social media coordination
• Print marketing support

Loyalty Programs

Points and Rewards:

• Customer loyalty point tracking
• Reward redemption management
• Tier-based loyalty programs
• Special member benefits

Referral Programs:

• Customer referral tracking
• Referral reward management
• Automated referral processing
• Referral analytics

Strategic Planning

Business Growth

Expansion Planning:

• Location performance analysis
• Market opportunity identification
• Capacity planning and optimization
• Investment return calculation

Service Development:

• New service introduction planning
• Market demand analysis
• Competitive positioning
• Pricing strategy development

Resource Optimization

Staff Planning:

• Workload analysis and optimization
• Skill gap identification
• Training needs assessment
• Performance improvement planning

Equipment Planning:

• Equipment utilization optimization
• Replacement planning
• Upgrade recommendations
• Maintenance cost analysis

Integration Management

Third-Party Services

Payment Processing:

• USIO payment gateway integration
• Multiple payment method support
• Secure payment processing
• PCI compliance management

Communication Services:

• Email service integration (Brevo/SendInBlue)
• SMS service integration (Twilio)
• Customer support integration (Intercom)
• Marketing automation integration

Business Services:

• Accounting software integration
• Inventory management integration
• Marketing platform integration
• Analytics platform integration

Best Practices

Daily Management

1. Morning Setup - Review daily schedule and staff assignments
2. Regular Check-ins - Monitor operations throughout the day
3. End-of-Day Review - Analyze daily performance and prepare for tomorrow
4. Issue Resolution - Address any problems or concerns immediately

Weekly Management

1. Performance Review - Analyze weekly metrics and trends
2. Staff Meetings - Discuss performance and address concerns
3. Inventory Check - Review stock levels and place orders
4. Equipment Maintenance - Schedule and perform routine maintenance

Monthly Management

1. Financial Review - Comprehensive financial analysis
2. Customer Analysis - Review customer trends and satisfaction
3. Strategic Planning - Plan for upcoming month and quarter
4. System Optimization - Review and optimize system settings