Payment Processing

SunMule takes payments through Stripe. Each salon has its own connected Stripe account, so sales are paid out to that salon's bank account.

Taking a payment

Staff use the point-of-sale cart to sell memberships, one-time plans and products.

1. Add items. Scan a product barcode, type in a code or add a plan from the customer's profile. See Customer profiles.
2. Scan any coupon or gift card. See Coupons and gift cards.
3. Choose how the customer pays and complete the sale.

SunMule checks stock before it takes a card payment. If a product does not have enough stock, you are asked to adjust the cart. See Inventory management.

Payment methods

• Card: Enter a card, use one the customer has on file or use a card reader. Apple Pay, Google Pay and Samsung Pay are also available where the device supports them.
• Cash: Enter the amount tendered and SunMule shows the change due. A salon can turn cash off in its settings. See Managing your salon.
• Store credit: A customer's store credit is applied to the sale.
• Gift card: Scan the gift card.
• Split payments: Store credit or a gift card can cover part of a sale, with the rest paid another way.

SunMule does not currently support ACH or bank transfers for customers.

Card readers

If your salon has a Stripe card reader, connect it from the reader status in the header. SunMule remembers the reader for that salon on your device. You can also use the reader to save a customer's card for future use.

Receipts

Open any payment to view or send a receipt.

Refunds

Open the payment under a customer's Payments tab (or the salon's Payments tab) and select Refund.

• Full: Refunds the remaining amount.
• Itemized: Pick the plan or products, and the quantities, to refund. This is shown when the sale has more than one item.
• Destination: Refund to the original card or to the customer's store credit.

Sales that used store credit or a gift card can only be refunded to store credit.

SunMule keeps a record of every refund and who issued it. Card disputes (chargebacks) also appear on the payment, with their status.

Membership billing

Monthly memberships are billed automatically by SunMule on the day set for your company, or on each customer's anniversary date. Each charge uses the customer's card on file and is paid to the salon allocated for that customer, normally their home salon. Customers should keep a valid card on the Billing tab. See Customer self-service.

To change your billing day, contact SunMule support.

Payouts and bank account

Payouts, fees and your bank account are handled by Stripe. SunMule support sets up each salon's Stripe account during onboarding, and Administrators receive a secure link from SunMule to update their bank details when needed. Your Stripe account is the source of truth for payout totals.

See Multi-salon setup for how multiple salons work together.