Salon Management
Maintenance Tracking
Use maintenance issues to track anything that needs fixing, from a burnt-out lamp to a broken air-conditioner. An issue can belong to a whole salon or to one room.
Creating an issue
Open the Maintenance tab on a salon or a room, and add an issue.
| Field | Details |
|---|---|
| Title | Required. Up to 45 characters. |
| Category | Required. HVAC/Climate, Plumbing, Electrical, Equipment, Furniture/Fixtures, Structural/Facility, Cleaning/Sanitation, Safety/Security, IT/POS or Other. |
| Priority | Required. Low, Medium (default), High or Urgent. |
| Status | New (default), In Progress or Closed. |
| Description | Required. What is wrong and any detail that helps the person fixing it. |
| Room | Optional. Leave blank for a salon-wide issue. |
Administrators, Managers, Leaders and Guest Services can all view and edit issues.
Working through issues
- Set the status to In Progress when someone starts on it and Closed when it is fixed.
- Raise the priority to Urgent for anything that affects safety or takes a room out of service.
- Use the room's Maintenance tab to see the history of one room, and the salon's Maintenance tab to see everything open at that location.
If a room cannot be used, you can also disable its equipment. See Equipment control.
What is not tracked
SunMule does not track warranties and does not send lamp-replacement alerts. Room timer settings include a lamp hours value for reference. See Room management.