Getting Help

Start with these resources.

In SunMule

• Tanny: Ask the AI assistant. See Tanny.

• Tooltips: Select the question-mark icon next to a setting for an explanation.

• Support chat: Message a support team without leaving SunMule. Where your message goes depends on who you are:

  • Staff reach the SunMule support team. Use it for questions about the app, such as setup, settings and anything that is not working as expected.
  • Customers reach your salon's own support team. Use it for questions about plans, billing and visits.

  On a phone, open More and choose Support.

This site

• The Welcome page lists everything.
• Initial setup walks you through a new account.

Common problems

I can't sign in. Use Forgot password on the sign-in page. If you lost your multi-factor device, use one of your recovery codes. See Account security.

Rooms will not respond. Check that the salon's Honey Badger is online and on the salon WiFi. See Equipment control.

The internet is down. See Offline room controls.

A customer is not receiving emails. Check the address on the profile and the lifecycle email settings. See Customer communications.

A customer cannot check in. Check the salon's check-in setting, and that the customer's plan includes the equipment. See Booking and wait list.

Contacting support

When you contact support, include your company name, the salon, what you were doing and what you saw. A screenshot helps.

Customers who use support chat reach your salon's team, not SunMule. If a customer's question turns out to be about the app itself, a staff member can pass it on to SunMule support.