Centralized Management

SunMule's centralized management system provides comprehensive oversight and control across all your salon locations from a single administrative interface. This powerful management hub enables efficient operations, consistent brand standards, and data-driven decision making for multi-location tanning businesses.

Overview Dashboard

Multi-Location Monitoring

The centralized dashboard provides real-time visibility across all salon locations:

Live Status Monitoring

Equipment Availability: Real-time equipment status across all salons
Customer Queues: Live wait times and customer counts per location
Staff Presence: Employee check-in status and location coverage
Service Capacity: Available services (Sun, Spray, Spa) across locations
Issue Tracking: Open maintenance and operational issues by location

Key Performance Indicators

Revenue Metrics: Total revenue across all locations with breakdowns
Customer Activity: Active sessions and membership usage patterns
Operational Efficiency: Equipment utilization and capacity metrics
Growth Indicators: Period-over-period performance comparisons

Salon Performance Cards

Each location displays comprehensive performance metrics:

Location Name and Status: Salon identification with franchise designation
Service Availability: Current availability for each service type
Wait Counts: Customer queue lengths and estimated wait times
Staff Status: Number of employees currently clocked in
Issue Count: Open maintenance and operational issues
Performance Indicators: Traffic light status for overall location health

Consolidated Reporting

Cross-Location Analytics

Revenue Reporting

Total Revenue Dashboard: Consolidated revenue across all locations
Location Comparison: Side-by-side revenue performance analysis
Revenue Trends: Historical revenue patterns and growth trajectories
Product vs Service Revenue: Revenue breakdown across all locations
Best/Worst Performers: Identification of top and bottom performing locations

Customer Analytics

Customer Growth: New customer acquisition across all locations
Membership Analytics: Active memberships and retention rates company-wide
Customer Distribution: Geographic spread and location preferences
Cross-Location Usage: Customers utilizing multiple salon locations
Customer Lifetime Value: Comprehensive customer value across the network

Operational Metrics

Equipment Utilization: Usage patterns and efficiency across all locations
Service Distribution: Sun, Spray, and Spa service utilization network-wide
Staff Performance: Employee productivity and sales metrics across locations
Inventory Management: Stock levels and reorder requirements across the network

Financial Management

Consolidated Financial Reporting

Daily Revenue Summaries: Automatic daily financial reporting across all locations
Weekly Performance Reviews: Comprehensive weekly financial analysis
Monthly Business Intelligence: Detailed monthly performance and trend analysis
Year-over-Year Comparisons: Historical performance tracking and benchmarking

Cost Center Analysis

Location Profitability: Individual salon profit and loss analysis
Franchise Performance: Franchise-specific financial performance tracking
Operational Costs: Centralized tracking of operational expenses
Commission and Payroll: Consolidated payroll and commission reporting

Administrative Controls

User and Permission Management

Centralized User Administration

Employee Management: Unified employee database across all locations
Role Assignment: Consistent role-based permissions across the network
Multi-Location Access: Manage employees with access to multiple salons
Permission Templates: Standardized permission sets for consistent access control

Access Control Hierarchy

Tenant Administrators: Full access to all salon locations and settings
Salon Managers: Location-specific administrative access
Regional Managers: Access to assigned geographic regions or franchise groups
Staff Members: Location-specific operational access

Policy and Standards Management

Centralized Policy Control

Operating Procedures: Standardized operational procedures across all locations
Service Standards: Consistent service quality and delivery standards
Safety Protocols: Unified safety and compliance procedures
Training Programs: Standardized employee training and certification programs

Brand Consistency

Marketing Materials: Centralized marketing and promotional content management
Pricing Standards: Consistent pricing structures across locations
Service Offerings: Standardized service menus and offerings
Customer Experience: Uniform customer experience standards

Inventory and Supply Chain

Centralized Inventory Management

Cross-Location Inventory: Real-time inventory tracking across all salons
Consolidated Purchasing: Centralized vendor relationships and bulk ordering
Stock Redistribution: Transfer inventory between locations as needed
Vendor Management: Unified vendor relationships and contract management

Supply Chain Optimization

Bulk Purchasing Power: Leverage multiple locations for better vendor pricing
Automated Reordering: Centralized automatic reorder management
Quality Standards: Consistent product quality across all locations
Cost Optimization: Network-wide cost analysis and optimization

Franchise Management

Franchise Operations

Franchise Oversight

Performance Monitoring: Track franchise location performance against standards
Compliance Tracking: Monitor franchise compliance with brand standards
Revenue Sharing: Automated franchise fee and revenue sharing calculations
Support Services: Centralized franchise support and assistance

Franchise Development

Territory Management: Geographic territory planning and assignment
New Franchise Setup: Streamlined new franchise location deployment
Training and Support: Comprehensive franchise owner training programs
Marketing Support: Centralized marketing support for franchise locations

Quality Assurance

Brand Standards Monitoring: Ensure consistent brand experience across franchises
Service Quality Audits: Regular quality assessments of franchise locations
Customer Satisfaction Tracking: Monitor customer satisfaction across franchise network
Performance Benchmarking: Compare franchise performance against company standards

Cross-Location Features

Customer Experience Management

Unified Customer Experience

Single Customer Profile: Consolidated customer data across all locations
Cross-Location Memberships: Use memberships at any salon location
Unified Billing: Centralized billing and payment processing
Consistent Service Standards: Uniform service quality expectations

Customer Communication

Network-Wide Promotions: Coordinate marketing campaigns across all locations
Location-Specific Offers: Targeted promotions for individual salons
Customer Notifications: Centralized customer communication management
Feedback Management: Consolidated customer feedback and review management

Employee Mobility

Multi-Location Staffing

Cross-Location Scheduling: Schedule employees across multiple salon locations
Substitute Coverage: Utilize staff from nearby locations for coverage
Skills Development: Cross-location training and skill development programs
Career Advancement: Multi-location career paths and advancement opportunities

Performance Management

Network-Wide Performance Tracking: Employee performance across all locations
Best Practice Sharing: Share successful practices across the network
Training Standardization: Consistent training programs network-wide
Recognition Programs: Company-wide employee recognition and rewards

Technology Integration

Centralized Systems

Unified Technology Platform

Single Database: Centralized data repository for all salon locations
Consistent User Interface: Uniform system interface across all locations
Automated Updates: Centralized software updates and maintenance
Security Management: Network-wide security policies and monitoring

Integration Capabilities

Third-Party Integrations: Centralized integration with external systems
API Management: Unified API access and management across locations
Data Synchronization: Real-time data synchronization across the network
Backup and Recovery: Centralized backup and disaster recovery systems

Mobile Accessibility

Executive Dashboards: Mobile access to key performance metrics
Remote Management: Manage operations from anywhere
Real-Time Alerts: Mobile notifications for critical issues
Location Monitoring: Remote monitoring of individual salon locations

Business Intelligence

Advanced Analytics

Predictive Analytics

Demand Forecasting: Predict customer demand across the network
Capacity Planning: Optimize equipment and staffing across locations
Revenue Projections: Forecast revenue and growth across the network
Market Analysis: Analyze market trends and opportunities

Competitive Analysis

Market Position: Understand competitive position in each market
Performance Benchmarking: Compare performance against industry standards
Growth Opportunities: Identify expansion and growth opportunities
Market Share Analysis: Track market share in each geographic area

Decision Support

Executive Reporting: High-level executive dashboards and reports
Strategic Planning: Data-driven strategic planning and decision making
Investment Analysis: ROI analysis for new locations and investments
Performance Optimization: Identify opportunities for performance improvement

For questions about centralized management features or multi-location optimization, contact our support team through the Getting Help section.