Customer Communications

SunMule sends customers a small number of emails and text messages. Everything is sent automatically. There is no mass-messaging or campaign tool.

Messages SunMule sends

Account emails: Account invitation, password reset and multi-factor verification codes.
Sign-up and waiver links: Sent by text message or email when you add a customer. See Waivers and sign-up.
Receipts: Purchase receipts, including gift card purchases.
Gift card emails: The purchaser receives the gift card with a QR code. See Coupons and gift cards.
Thank-you and we-miss-you emails: Optional lifecycle emails, described below.

SunMule does not send push notifications.

Lifecycle emails are off by default. Administrators turn them on under Settings > Marketing.

Enabled: Master switch for all lifecycle emails.
Reply-to: The address replies go to. Replies come to your salon, not to SunMule.

Thanks a customer after a visit, and can invite them to leave a review.

Delay (hours): How long after the session the email goes out. Default is 2 hours.
Every Nth session: Frequent visitors are thanked only every Nth session. Default is 5.
Minimum days between emails: Prevents the same customer being emailed too often. Default is 14.
Include review link: Adds your salon's review link. Set it under Settings > Salons.
Custom message: Your own text in the email.

Thank-you emails are held until the salon's local daytime.

Invites customers back when they have not visited for a while.

After (days): How many days since the last completed session before the customer gets the email. Default is 45.
Minimum days between emails: Default is 90.
Custom message: Your own text in the email.

A customer receives one email for each lapse.

Every lifecycle email contains an unsubscribe link. SunMule also automatically stops emailing addresses that bounce, report spam or unsubscribe.

When you first turn a feature on, SunMule emails only for visits that happen after that point.

Keep each customer's email address current on their profile. See Customer profiles.
Add a custom message in your own voice so the emails sound like your salon.