Customer Self-Service Portal

The SunMule Customer Self-Service Portal empowers your salon customers to manage their tanning experience independently through an intuitive mobile-first interface. Customers can book sessions, manage their accounts, make purchases, and track their tanning journey—all while reducing front desk workload and improving customer satisfaction.

Overview

The customer portal provides a comprehensive self-service experience that allows customers to:

Book tanning sessions and check availability in real-time
Manage their membership plans and view session credits
Purchase retail products and manage shopping cart
Update personal information and payment methods
View session history and billing information
Access their home salon and account preferences

All customer self-service features require customers to have an active SunMule account that was previously created by an employee. The portal is optimized for mobile devices and provides a seamless experience across all devices.

Session Booking & Check-In

Real-Time Equipment Availability

The customer portal displays real-time availability for all tanning equipment across salon locations:

Equipment Status: Live availability status for all tanning beds and booths
Wait Times: Accurate wait time estimates based on current queue and session progress
Equipment Details: Model information, maximum session times, and service type (UV, Red Light, Hybrid)
Multi-Location View: Customers can see availability across all salon locations within their service area

Location-Based Booking

Customers can choose their preferred booking method:

By Salon Location:

View nearby salons with distance calculations
See all available equipment at selected location
Compare wait times across different locations
Filter by salon amenities and services

By Equipment Type:

Browse all available equipment across all locations
Filter by preferred tanning bed models
Sort by wait time, distance, or equipment features
Book at the location with shortest wait time

Check-In Process

The streamlined check-in process includes:

Equipment Selection: Choose preferred tanning bed or booth from available options
Session Configuration: Set session duration (within plan limits and equipment maximums)
Wait Time Confirmation: Review estimated wait time and arrival requirements
Location Verification: Customers must be within 1 mile of salon to complete check-in
Real-Time Updates: Receive notifications about queue progress and room readiness

Session Management

Once checked in, customers can:

Monitor their position in the queue
Receive notifications when their room is ready
View session countdown and remaining time
Access post-session recommendations and results

Account Management

Personal Profile

Customers have complete control over their personal information:

Contact Information:

Email address and phone number updates
Mailing address and emergency contacts
Communication preferences and notification settings
Profile photo upload and management

Tanning Profile:

Skin type assessment (Fitzpatrick Scale I-VI)
Tanning goals and session preferences
Safety settings and session limits
Medical considerations and restrictions

Home Salon Selection:

Designate primary salon location
Access salon-specific promotions and events
Streamlined booking at preferred location
Local staff recognition and personalized service

Membership & Plan Management

Current Plan Overview:

Active membership plan details and benefits
Session credit balance and usage tracking
Monthly/unlimited plan status and renewal dates
Plan freeze options and vacation holds

Plan Changes:

Browse available membership options
Compare plan features and pricing
Upgrade or downgrade membership levels
Schedule plan changes for future billing cycles

Session Credits:

Real-time credit balance display
Credit usage history and expiration dates
Add-on session purchases for plan overages
Credit sharing options (where applicable)

Payment & Billing

Payment Methods:

Secure credit card and bank account storage
Multiple payment method management
Auto-pay (EFT) setup and modification
Payment method verification and security

Billing Information:

Current and past billing statements
Payment history and transaction details
Invoice downloads and receipt management
Billing dispute submission and tracking

Auto-Pay (EFT) Management:

Enable/disable automatic payment processing
Payment method selection for auto-pay
Billing cycle preferences and notification settings
Failed payment recovery and notification

Retail Shopping

Product Catalog

The integrated retail store provides access to:

Tanning Products:

Professional tanning lotions and accelerators
After-tan care products and moisturizers
SPF protection and outdoor tanning products
Specialized products for different skin types

Salon Merchandise:

Branded apparel and accessories
Tanning accessories (eyewear, towels, etc.)
Gift certificates and promotional items
Seasonal and limited-edition products

Shopping Experience

Product Discovery:

Detailed product descriptions and ingredients
Customer reviews and ratings
Staff recommendations and featured products
Personalized product suggestions based on skin type and tanning history

Inventory Management:

Real-time stock levels at each salon location
Ship-to-home options for available products
In-store pickup scheduling and notifications
Multi-location inventory checking

Pricing & Promotions:

Member-exclusive pricing and discounts
Volume discounts and bundle pricing
Seasonal promotions and flash sales
Loyalty points and rewards program integration

Cart & Checkout

Shopping Cart Features:

Save items for later purchase
Quick reorder from purchase history
Cart sharing between devices
Session credit application for product purchases

Secure Checkout:

Multiple payment method options (stored cards, new payment methods)
Address verification and shipping options
Order confirmation and tracking
Digital receipts and purchase history

Session History & Tracking

Session Analytics

Customers can view comprehensive session data:

Session Records:

Complete session history with dates and duration
Equipment used and salon location
UV exposure tracking and safety metrics
Session ratings and feedback

Progress Tracking:

Tanning development timeline and photos
Goal progress and achievement tracking
Session frequency and consistency metrics
Seasonal tanning patterns and trends

Safety Monitoring:

UV exposure limits and recommendations
Cooling period tracking between sessions
Skin type-appropriate session scheduling
Safety alert notifications and recommendations

Health & Safety Features

Smart Scheduling:

Automatic cooling period enforcement between sessions
Skin type-based session recommendations
Progressive tanning schedule suggestions
Overexposure prevention and warnings

Safety Alerts:

Session limit notifications based on skin type
Cooling period reminders and scheduling blocks
Equipment malfunction alerts and safety notices
Emergency contact information and procedures

Notifications & Communication

Real-Time Updates

The customer portal provides instant notifications for:

Session Notifications:

Room ready alerts and queue updates
Session completion reminders
Equipment malfunction or delay notices
Wait time changes and availability updates

Account Notifications:

Billing reminders and payment confirmations
Plan renewal and expiration notices
Credit balance updates and low balance alerts
Password reset and security notifications

Promotional Communications:

New product announcements and featured items
Seasonal promotions and member-exclusive offers
Birthday specials and loyalty rewards
Event invitations and salon news

Preferred Communication Channels

Customers can choose their preferred notification methods:

Push notifications through mobile app
Email notifications with detailed information
SMS text messages for urgent updates
In-app messaging and notification center

Mobile App Features

Native Mobile Experience

The SunMule customer mobile app provides:

Quick Actions:

One-tap check-in at current location
Express booking for favorite equipment
Rapid account balance checking
Emergency contact and support access

Location Services:

GPS-based salon finding and directions
Automatic location verification for check-in
Distance-based availability sorting
Travel notifications and salon recommendations

Offline Capabilities:

Session history viewing without internet
Cached salon information and hours
Offline account information access
Sync updates when connection restored

Device Integration

Wearable Device Support:

Session reminders and notifications on smartwatches
Health app integration for UV exposure tracking
Activity tracking and fitness goal integration
Quick booking through voice commands

Camera Integration:

Progress photo capture and storage
Before/after comparison tools
Skin analysis and tanning assessment
Social sharing and progress celebration

Support & Help

Self-Service Support

FAQ and Help Center:

Searchable knowledge base with common questions
Video tutorials for app navigation and features
Troubleshooting guides for technical issues
Best practices for tanning and safety

Account Recovery:

Password reset and account recovery tools
Account verification and security questions
Contact information update assistance
Billing dispute and resolution guidance

Contact Options

In-App Support:

Live chat with customer service representatives
Support ticket submission and tracking
Callback request scheduling
Screen sharing for technical assistance

Direct Contact:

Salon phone numbers and contact information
Email support for non-urgent inquiries
Social media customer service channels
Emergency contact procedures

Privacy & Security

Data Protection

Personal Information Security:

End-to-end encryption for all personal data
Secure payment processing with PCI compliance
Biometric authentication options (fingerprint, face ID)
Regular security updates and vulnerability patching

Privacy Controls:

Data sharing preferences and opt-out options
Marketing communication preferences
Location sharing controls and permissions
Account deletion and data export options

Account Security

Authentication Methods:

Multi-factor authentication setup and management
Password strength requirements and recommendations
Session timeout and automatic logout
Device registration and trusted device management

Security Monitoring:

Login attempt monitoring and alerts
Unusual activity detection and notifications
Account lockout protection and recovery
Security audit trails and activity logs

Getting Started Guide

Initial Account Setup

Registration Process:

Download the SunMule customer app or visit the web portal
Create account with email verification
Complete profile setup including skin type assessment
Add payment method and billing information
Select home salon and notification preferences

First Session Booking:

Browse available equipment or salon locations
Select preferred tanning bed or booth
Choose session duration within safety limits
Complete check-in and wait for room notification
Enjoy session and provide feedback

Tips for Success

Booking Strategy:

Book during off-peak hours for shorter wait times
Set up notifications for equipment availability alerts
Use the equipment preference settings for faster booking
Check multiple locations for best availability

Account Optimization:

Keep payment methods current to avoid service interruptions
Update contact information for important notifications
Set realistic tanning goals and track progress regularly
Take advantage of member-exclusive promotions and discounts

The customer self-service portal transforms the tanning salon experience by putting control in your customers' hands while providing valuable data and reducing operational overhead for salon staff.