Customer Self-Service

Customers use the same web address as staff and are taken to My account. The portal works well on phones, and it can be installed to the home screen. See Mobile and offline.

My account

My account has these tabs:

• Profile: Current plan, session credits, store credit, barcode ID, waiver status, skin type and home salon.
• Sessions: Completed sessions.
• Bookings: Upcoming booked sessions.
• Billing: Saved payment methods. Customers add and remove cards here. If the salon has a Stripe Terminal reader, a customer can also save a card at the counter.
• Payments: History of plan, session and product purchases.

Every customer must set up multi-factor authentication when they first sign in. See Account security.

Checking in

1. Choose a salon. Salons are listed by distance from the customer. Each salon shows its check-in options, its hours and how many people are waiting.
2. Choose equipment. Equipment is grouped by service (for example UV or spray) and shows only what the customer's plan includes, with the wait time.
3. Check in or book. The customer joins the wait list, or, if the salon allows scheduling, picks a date and a time slot to book ahead.
4. Confirmation. SunMule shows the salon and room, with links to My account or to keep browsing.

See Booking and wait list for how staff see this.

Cart and checkout

Plan changes and one-time purchases go into a cart, and the customer pays with a saved card or a new card. Coupons and gift cards are redeemed by staff at the point of sale, not in the customer portal. See Coupons and gift cards.

An online product store for customers is not yet available. Products are sold by staff at the point of sale. See Payment processing.

Managing a plan

The Plan page shows the plans the salon offers. See Membership plans.

• Join, upgrade or downgrade: Upgrades go into the cart. Downgrades take effect right away.
• Buy sessions: Add a one-time plan or package to the cart. Members of a plan with a monthly session limit see top-up sessions instead of regular one-time plans. Purchased sessions are added to the current balance. A package can expire, and the expiry date shows on the Session Credits card. Unused top-up sessions reset to the plan's limit when the next monthly payment succeeds. See One-time plans and packages and Limited plans and top-up sessions.
• View models: See which equipment a plan includes.
• Freeze: A frozen membership cannot be used for sessions. Frozen members can still buy one-time plans. To resume, add the unfreeze to the cart.
• Cancel: Cancel the membership.
• Shared plans: A member who shares another customer's plan can see the plan but cannot change it. The plan owner manages it.

Disabled customers cannot change plans, buy sessions or check out.

Tanny

Customers can chat with Tanny, an optional AI assistant. See Tanny.