Booking and Wait List

SunMule supports walk-in check-in, self check-in, booking ahead and a wait list for each room.

Customer check-in setting

Each salon has a Customer check-in setting in Settings > Salons:

• Walk-in only: Customers can see rooms and wait times, but cannot check in or book. Staff add them to a room.
• Walk-in and self check-in: Customers can check themselves in from their phone. This is the default.
• Walk-in and scheduling: Customers can book future sessions. Operating hours must be set.
• Allow all: Self check-in and scheduling.

Walk-in is always available. Customers see the salon's setting as a badge when they pick a salon. See Customer self-service.

Booking ahead

When scheduling is on:

• Customers pick an open day and a time slot in 30-minute increments, in the salon's time zone.
• Bookings can be made up to 7 days ahead.
• A customer can have up to 5 active bookings.
• A booking is Booked, Checked in, Cancelled or No-show.
• A booking counts as upcoming for check-in from three hours before to three hours after its start time.

Managers and Leaders get a Scheduler page that shows a salon's bookings by day. Staff can check a booked customer in from there. The Scheduler appears only for salons with scheduling turned on and a connected Honey Badger.

The room wait list

Every room has a wait list. Staff open it from the room card or the room's Waiting list tab.

For each entry the list shows the customer's position, how long they have been waiting and the estimated time the room will be ready. When the room is ready and the customer is at the top of the list, the estimate reads Now.

Staff can:

• Add a customer to a room.
• Remove a customer.
• Reorder the list by moving a customer up or down.
• Move a customer to a different room.
• Edit the customer's delay time (0 to 60 minutes) and run time, or the spray code for a spray booth.

Starting the next customer

When a room is Ready, start the customer at the top of the list. The room goes through its session stages. Room controls require the salon's Honey Badger to be connected. See Room management.

Lobby monitor

The lobby monitor shows customers waiting and the status of each room on a waiting-room TV. See Managing your salon.