SunMule Documentation

Coupons discount a sale. Gift cards hold a prepaid balance. Both are redeemed by scanning their code at the point of sale.

Coupons

Administrators manage coupons under Settings > Coupons.

Field	Details
Name	Required.
Description	Optional.
Discount type	Required. Percentage off, fixed amount off, free item or buy one get one.
Discount value	Required. A percentage or a dollar amount.
Applies to	Required. The entire cart, products only, plans and memberships only, a specific product or a specific plan. Free item coupons must name a specific product or plan.
Availability	Forever, or a date range with a start and end date (MM/DD/YYYY).
Usage limit	Optional. Total number of times the coupon can be used.
Per customer limit	Optional. Number of times each customer can use it.
Enabled	Turn the coupon on or off.

SunMule tracks how many times each coupon has been used.

Redeeming a coupon

Every coupon has its own barcode. At the point of sale, scan the coupon with a barcode scanner (or type in its code). SunMule applies the discount to the cart. See Payment processing.

Gift cards

Selling a gift card

Gift cards are sold at the point of sale using a Gift Cards product. Each gift card bought gets its own balance. When the sale is paid, SunMule creates the gift card with the amount purchased and emails it, with a QR code, to the purchasing customer, who can forward it to the recipient.

Redeeming a gift card

Scan the gift card's QR code or barcode at the point of sale. SunMule looks up the remaining balance and applies it to the cart.

A gift card can be used for part of a sale, with the rest paid by another method.
A gift card can be used until its balance is gone. The balance updates after each use.
Only active gift cards can be redeemed.

Customers can open the link on their gift card to see the current balance.

Customer portal

Coupons and gift cards are redeemed by staff at the point of sale. They cannot be applied in the customer portal.